Delivery
Free delivery from €40 for individuals living in Metropolitan France & Corsica (excluding express delivery and special operations)
Orders are prepared and shipped within 2 working days
Have a question about delivery? Contact Les 2 Marmottes friendly customer service
Indicative delivery times
All orders are shipped from our workshop in Bons-en-Chablais, France. We prepare and ship your package within 48 hours after confirmation of payment.
The indicative home delivery time following shipment is 48 hours* (2 working days) for shipments in France, including Corsica and Monaco. Delays may vary for other destinations.
*These deadlines are given as an indication and do not constitute a legal obligation. We are dependent on our carriers and their unknowns and the customer accepts this when making a purchase.
Free shipping
Les 2 Marmottes offer several delivery methods:
Delivery is free from the following purchase amount (excluding exceptional operations):
- for individuals in mainland France, Monaco and Corsica: €40 incl. VAT
- for individuals in Belgium, Germany, the Netherlands and Luxembourg: €45 incl. VAT
- for inidividuals in Switzerland: €60 exl. tax
- for professionals in mainland France, Monaco and Corsica: €100 excl. tax.
Delivery methods
Les 2 Marmottes offer several delivery methods:
Home delivery
Your package can be delivered to your hands or through your letterbox. If it cannot fit through your letterbox it will be sent to the nearest post office delivery counter. You have 10 working days once your parcel arrives to collect it from the post office. After this time it will be returned to the burrow. For any deliveries you will receive an email 24 hours before your parcel arrives.
Pick Up Point Delivery
For Deliveries in France, you can also choose to have your parcel sent to one of the many pick up points in shops near your home, work or holiday location; there are even some at petrol stations.
You will then receive an SMS and email with a pick up voucher so you can collect your parcel within 10 working days. After this time, your parcel will be returned to the sender.
Colissimo pick up points : listed here.
Deliveries in Mainland France and Corsica
In Metropolitan France (including Corsica and Monaco), delivery is free when you spend €40 or more** for individuals and from €100 excl. VAT for businesses, unless an exceptional operation is taking place
Delivery method | Prices (incl tax) for individuals |
Colissimo point relais | €4.50 |
Chronopost relais Pickup | €3.75 |
Colissimo Domicile avec signature | €6.95 |
Colissimo Domicile sans signature | €6.95 |
Chronopost – livraison express domicile | €7.00 |
Chronopost – livraison express relais pickup | €10.95 |
**excluding delivery and after application of any other discounts
International deliveries
Geographical area | Delivery method | Price (for individuals) | Free shipping with purchases above : |
Belgium / Luxembourg / Netherlands | Colissimo point relais | €7.50 excl. tax | €45 excl. tax |
Chronopost relais Europe | €4 excl. tax | ||
Colissimo Domicile avec signature | €10 excl. tax | ||
Colissimo Domicile sans signature | €8 excl. tax | ||
Germany | Colissimo point relais | €7.50 excl. tax | €45 excl. tax |
Chronopost relais Europe | €4 excl. tax | ||
Colissimo Domicile avec signature | €10 excl. tax | ||
Switzerland | Colissimo Domicile avec signature | €13.50 excl. tax | €60 excl. tax |
Colissimo Domicile sans signature | €10 excl. tax | ||
French overseas territories (DOM-TOM/Guyane) | Colissimo Domicile avec signature | €18.75 excl. tax | / |
European Union (excluding Switzerland/ Norway) | Colissimo Domicile avec signature | €12 incl. VAT*** | / |
Norway | Colissimo Domicile avec signature | €13.50 excl. tax | / |
Rest of Europe and Maghreb | Colissimo Domicile avec signature | €21.10 excl. tax | / |
Africa/Middle East | Colissimo Domicile avec signature | €29.50 excl. tax | / |
Rest of the World | Colissimo Domicile avec signature | €36.60 excl. tax | / |
Any order delivered outside of metropolitan France may be subject to possible local taxes and customs fees at the buyer's expense.
Indicative shipping times per country available here (in French) : https://www.laposte.fr/particulier/outils/calculateur-de-delais
***Prices shown for European Union member countries may vary according to local VAT.
Delivery for businesses
The shipping costs are currently the same as for private customers, but the billing total is displayed excluding VAT.
The shipping cost in Metropolitan France is fixed at €100 excl. VAT
Changing your delivery address
Do you want to change your delivery address after confirming your order?
Contact customer service as soon as possible! Our marmots will do everything they can to help you.